Frequently Asked Questions
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What Is Natural Wine?
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Are all the wines we carry natural?
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What Does Biodynamic Mean?
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What Is an Orange Wine?
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What is a Pet-Nat?
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How Do I Shop at Helen's?
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If I Am Dining at Jon & Vinny's, What Kind of Wine Experience Can I Expect?
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What Is the Price Range of The Wines You Carry?
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How Many Helen's Wines Shops Are There?
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Where Are They Located?
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How Do I Order from The Brentwood, Slauson or Beverly Hills Locations?
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Where Do I Pick up My Order?
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How Do I Place an Order for Pick Up?
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What Do I Do when I Arrive to Pick up My Order?
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How Do I Order Wine for Delivery?
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What Is the Turn Around Time Once I Place an Order for Delivery Online?
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Can I Order Delivery for Helen's Wines and J&V Food Together?
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How Do I Schedule a Gift Order for Delivery?
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What Does the (Delivery Window Required) at Checkout Mean?
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What Are The Shipping Options?
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What Is the Return/Exchange Policy?
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When Will I Receive My Order?
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What Do I Do if I Never Receive My Order?
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How Can I Make Changes to An Order I Already Placed?
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What Do I Do if I Think My Bottle Is Bad/Corked?
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When Will I Receive My Wine Club Shipments?
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When Will I Be Charged For My Recurring Subscription?
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How Is the Wine Club Priced?
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How Do I Pause or Cancel My Membership?
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How Are the Wines in My Club Selected Every Month and By Who?
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Why Can't I Pick up My Wine Club from A Helen's Location?
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What Happens if I'm Not Home to Receive My Delivery? or If My Delivery Is Returned?
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What Is the Difference Between the Wine Club Tiers?
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Can I Gift Helen's Wine Club?